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Frequently Asked Questions

What is TIVIL?

TIVIL is a health and supplement store with an emphasis on clear information and simple routine integration.

How do I choose a product?

The relevant information appears on each product page. If you have a question before ordering, feel free to contact us.

Is there a subscription option?

Some products offer a subscription option. When available, the subscription terms and price will be displayed on the product page or during checkout.

How do I manage a subscription?

Go to the Manage Subscription page.

How long does shipping take?

The estimated shipping time is 7–13 days. For more details, see our shipping policy.

Where can I see the shipping cost?

Shipping options and costs are displayed during checkout. You can also read our shipping policy.

Can I return a product?

Yes. TIVIL offers a 90-day money-back guarantee from the date of receipt, even if you have opened and tried the product. Contact us for instructions in accordance with our return policy.

How can I get in touch?

Send an email to contact@tiv-il.com.